First National Bank (FNB) is one of the “big four” banks in South Africa and is the oldest bank in the country, with roots tracing back to 1838. It operates as a division of FirstRand Bank Limited, a large financial services conglomerate listed on the Johannesburg Securities Exchange (JSE: FSR). Primarily South Africa, with operations in other African countries including Botswana, Namibia, Mozambique, Tanzania, Zambia, Eswatini, and Ghana. FNB provides a wide range of personal, private, business, commercial, and corporate banking services to millions of customers.

Are you someone who can:

• Continuously focus on providing optimal services and improving service delivery processes to meet or exceed customer expectations
• Manage client portfolio and identify opportunities to expand customer base and acquire new clients. Achieve revenue target through advice charges to clients and advisors for estate plan and business succession plan drafting
• Provide subject matter expertise and maintain expert knowledge on specific local products
• Drive and promote corporate image and market penetration and provide training to other business units to increase product awareness
• Ensure compliance to legislative and audit requirements and adherence to relevant processes
• Build working relationships across teams and functional lines in order to enhance work delivery, collaboration and innovation
• Deliver exceptional customer service that exceeds customers’ expectations through proactive, innovative and appropriate solutions • Identify and implement on opportunities for revenue growth in order to deliver on targets
• Build and maintain an effective network and pipeline for further expansion of business within area of accountability
• Continuously assess own performance, seek timely and clear feedback and request training where appropriate

You will be an ideal candidate if you:

• LLB or BCom Financial Planning or similar, PGDip in Financial Planning and CFP® designation. Preference will be given to candidates who also have a PGDip in Tax
• 5 years or more industry related experience