About The Role

• Join our team as a key contributor to our Service Management product portfolio, where you will work primarily with a low-code/no-code platform to design, develop, and maintain solutions that support both internal operations and client-facing services. You will manage and enhance our Enterprise Service management system, build custom modules and user interfaces, and develop integrations with enterprise applications using web services and scripting. The role also involves maintaining infrastructure health through monitoring and observability, overseeing data quality and database maintenance across on-premise and cloud environments, and working with a diverse technology stack including (but not limited to) SQL, Instana, Playwright, Microsoft Visual Studio, Github and Postman.

What You’ll Be Doing

• Leading integration efforts using XML/XSLT transformations, C#, JavaScript, JSON, REST/SOAP, and web scripting.
• Developing and maintaining integration processes.
• Develop complex scripts to automate tasks and processes, lead optimization efforts for existing scripts and processes.
• Provide mentoring and coaching on automation and scripting, assist with defining and implementing automation and scripting standards and best practice guidance.
• Managing code repositories and version control via GitHub.
• Collaborating with Systems Analysts to support service management workflows and database structures.
• Participating in solution design, documentation, and stakeholder engagement.
• Ensuring system reliability and performance through proactive monitoring and optimisation.
• Perform expert-level checks of logs and system performance.
• Ensure optimal service availability and resolve critical issues.
• Oversee and direct user requests and incidents.
• Provide guidance for best practice configurations and threshold monitoring.

What We Are Looking For

• Proven 7+ years of experience in systems engineering, with strong coding and integration skills.
• Proficiency in C#, JavaScript, SQL, JSON and REST/SOAP services.
• Exposure to GitHub and version control best practices.
• Solid understanding of relational databases and workflow engines.
• Experience with XML/XSLT and integration processes.
• Exposure to Service Management Solutions – Ivanti ITSM, ServiceNow, Fresh.
• Strong analytical and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Knowledge of networks, security, virtualization, hardware, cloud and systems development processes. (Microsoft Operating System, Linux, AWS, Storage, VMware, SAN, etc).

Education

• Minimum: A relevant tertiary qualification in Information Technology