DHL is a global leader in logistics, parcel delivery, and international express shipping, offering a wide range of services for both individuals and businesses. The company is a subsidiary of the DHL Group and is headquartered in Bonn, Germany. Provides fast, time-definite, door-to-door courier delivery to over 220 countries and territories. DHL operates a comprehensive range of shipping, logistics, and supply chain services in South Africa for both personal and business use. You can manage shipments, track parcels, get quotes, and find locations through their official channels.

In this Junior IT position Technician

Internal Customer

• DGF Users
• Provide technical support for desktops, laptops, printers, and mobile devices.
• Troubleshoot hardware and software issues, escalating when necessary.
• Install, configure, and maintain operating systems and applications.
• Assist with network connectivity issues (LAN/WAN/Wi-Fi).
• Support onboarding/offboarding processes (e.g., account setup, device provisioning).
• Perform routine maintenance and updates on systems.
• Support Agent for ticketing system by logging, tracking, and resolving incidents and requests
• Providing support to users and being the sole point of contact for error resolving and reporting.
• Document support activities and resolutions in the ticketing system.
• Monitoring of network systems – specifically but not limited to Cisco routers and switches
• Establishing good relationships with all departments and colleagues.
• Maintain IT Hardware Inventory and update asset registers.
• Assist with annual IT asset count and reconciliation.
• Collaborate with country senior technicians and IT Infrastructure managers on IT infrastructure projects.
• Collaborate with regional and global IT teams on IT Issues.
• Establishing good relationships with all departments and colleagues.

External Customers

• Service Providers
• Engage with External Service Providers when required, For Example: Network Service Providers, Printing Providers, etc…

Process

• To ensure that IT processes and company policy is adhered to.
• Resolve and analyse issues in day-to-day delivery and implement practices, processes and protocols for IT infrastructure and system focusing on increasing effectiveness and efficiency
• To ensure that IT systems are kept up to date
• To ensure that agreed upon asset counts are done and asset management system is updated timely
• To administer procurement requests timeously

Teamwork

• Provide backup and support to Senior Specialist Professional IT & Systems Administration
• Implement IT infrastructure and systems plans and processes to ensure maximum provision of an efficient system/ network
• Contribute to influence a team spirit of effectiveness in the team

Now, here is what we need from you!

• Good understanding of Windows OS, Microsoft 365, and networking fundamentals
• Good troubleshooting and problem-solving skills
• Customer-focused with a proactive approach to problem-solving
• Ability to work independently and within a team
• Very good Telephone etiquette
• A proven record of identifying problems and resolving them
• Presentation skills and information sharing at all levels