Novus Holdings Limited is a JSE-listed company that is one of the largest printing, publishing, and manufacturing operations in Southern Africa. The company is headquartered in Cape Town, South Africa, and operates 11 plants across the country. The group is a leader in commercial printing, providing a wide range of services including magazines, retail inserts, catalogues, books, newspapers, commercial work, and educational materials. They utilize various printing technologies such as gravure, heatset web offset, sheet-fed, and digital printing.

Job Description

• On the Dot a division of Novus Holdings is looking to appoint a dynamic and energetic individual to assume responsibility as Service Centre Agent. The position will be based in their offices in Ormonde.

Key Duties and Responsibilities

• Inbound and outbound calls
• Handling publisher complaints and queries
• Handling Customer queries and complaints
• Data importing, compiling print orders and communicate to all relevant people.
• Data Cleaning
• Analysing various types of data
• Problem solving
• Contribute to a positive customer experience by providing quick and accurate responses
• should be able to work together in a team or with different teams.
• Handle customer engagement.

Educational Requirements

• Proficient in relevant software packages and applications
• Basic data analytical skills
• Proficient in MS Excel

Experience Requirements

• At least 4 years’ experience in a Customer Service role or in a call centre environment
• General administration skills
• Customer handling experience especially difficult customers
• Ability to follow instructions and procedures
• Proficient in relevant software packages and applications
• Basic data analytical skills

Skills and Competencies

• Proficient in MS Excel
• Good telephone etiquette
• Good interpersonal and communication skills
• Good verbal and written communication skills in English and Afrikaans
• Good listening skills
• Customer focused
• High attention to detail
• Ability to work under pressure
• Drive and tenacity
• Empathetic
• Professional
• Must be Multiskilled
• Team player